CaaS

Organizations need to keep up with the hybrid work force and the ever-changing business environment. This means that organizations need to utilize software that provides flexibility in their business communications. A solution that most businesses are choosing is implement a cloud-based communications service into their operations, also known as CaaS (Communications as a Service).

What is CaaS?

Communications as a Service is a outsourced communications service that includes voice, instant message, collaboration, and videoconferencing applications that can be utilized on any device from any location.

What are applications provided by CaaS solutions?

Voice over IP (VoIP): all voice communication carried our on the cloud, meaning that the internet is used as the platform, rather than unstable and expensive phone companies. Voice services such as this have also been termed as Hosted VoIP (Voice over Internet Protocol).

Instant Messaging (IM): Messaging connection that allows multiple users to chat with each other synchronously, in real time.

Collaboration: Employees can connect and share information through audio, video, IM solutions from any device and location, making a productive and collaborative team workspace.

Video Conference: Video conferencing allows users the ability to meet online and engage and speak over live and audio call. Video conferencing is used both within and outside an organization to hold face-to-face meetings for company meetings, training, and collaboration.

Why should a company invest in communication?

Implementing a CaaS solution into your organization will not only improve your internal communications by streamlining all forms of communication and collaboration, but it will also improve customer satisfaction and strengthen the reputation of your company. Successful internal communication will reflect outward on your employees and to your customers or clients.

Work with CLD Consulting

Choose CLD Consulting to be your trusted IT solutions partner. You will gain access to our experienced and knowledgeable team who will work closely with you to identify your needs, provide a solution, and manage the implementation process. When working with CLD Consulting, you are not just getting a solution for today, you are future-proofing your business for tomorrow. As professional IT Consultants, we specialize in Cloud Compute, CaaS, IoT Wireless, Network SD-WAN, and Managed Security solutions. We keep a close eye on emerging technologies and trends to help our customers stay a few steps ahead of the curve.